Managed Services

Managed Services & Support

Extend your team with proactive, end-to-end support and continuous optimization across your CRM, ERP, marketing, and cloud platforms—ensuring stability, performance, and uninterrupted business continuity.

Your Technology Partner for Long-Term Success

Technology implementation is only the starting point. Our managed services keep your CRM, ERP, marketing automation, and cloud platforms running at peak performance—day after day, quarter after quarter.

You gain dedicated experts who proactively monitor, support, and optimize your systems so your teams stay focused on execution, not troubleshooting. No internal overhead. No talent shortages. No skill-gap risks.

From 24/7 monitoring and responsive support to continuous enhancements and strategic guidance, we ensure your technology investments grow with your business and consistently deliver measurable value.

Support team

Managed Services Portfolio

A fully integrated suite of services designed to stabilize, support, and continually enhance your mission-critical technology platforms.

Platform Administration

Comprehensive management of your CRM, ERP, marketing automation, and cloud platforms to ensure stability, security, and peak performance.

System AdministrationUser & Role ManagementConfiguration & Release ManagementSecurity MonitoringPerformance Optimization

Security, Compliance & Risk Management

Continuous protection and governance to ensure your systems remain secure, compliant, and resilient.

Access Control ReviewsCompliance MonitoringRisk AssessmentsBackup & DR ValidationIncident Response

Performance Monitoring

Proactive monitoring and optimization to ensure your systems operate at peak efficiency and deliver reliable performance.

Performance AnalyticsCapacity PlanningHealth MonitoringOptimization RecommendationsReporting Dashboards

Continuous Support

Round-the-clock support from teams who understand your systems, processes, and business priorities.

24/7 MonitoringHelp Desk SupportIssue ResolutionEmergency ResponseUser Training

Integration Management

Support for all connected platforms to maintain a seamless, reliable ecosystem.

API MonitoringIntegration Error HandlingSync HealthIntegration OptimizationVendor Coordination

Data, Reporting & Analytics Support

Ensure accurate, reliable, and accessible data to support better decision-making across your organization.

Reporting DevelopmentData IntegrationData ValidationMaster Data GovernanceAnalytics Optimization

Enhancement & Optimization Services

Ongoing improvements that evolve your platforms alongside changing business needs.

Feature EnhancementsWorkflow OptimizationUX/UI ImprovementsData QualityContinuous Capability Expansion

Marketing Operations Support

End-to-end operational support to manage, optimize, and execute marketing automation programs across all channels.

MOPs-as-a-ServiceCampaign ManagementJourney ManagementA/B TestingMarketing Compliance

Revenue Operations Support

Ongoing RevOps partnership to streamline lead management, pipeline visibility, forecasting accuracy, and cross-functional alignment.

RevOps SupportPipeline OptimizationLead Process GovernanceSales/Marketing AlignmentPerformance Insights

Strategic Advisory & Governance

Strategic guidance that aligns your technology roadmap with long-term business goals.

Quarterly Business ReviewsRoadmap PlanningGovernance FrameworksRelease & Change ManagementBudget & Capacity Planning

Program & Release Management

Structured oversight and coordination to ensure smooth, predictable releases and effective stakeholder communication.

Release Train ManagementService Delivery ManagerBacklog PrioritizationChange ManagementStakeholder Coordination

Core Support Services

Essential, day-to-day operational services that maintain system stability, strengthen security, resolve issues quickly, and ensure your platforms deliver consistent, reliable performance.

System Administration

Expert management of your core platforms to maintain proper configuration, secure access controls, and reliable day-to-day system performance.

Help Desk & User Support

Responsive, multi-tier support services that quickly resolve user issues and keep your teams operating smoothly without disruption.

Preventive Maintenance

Proactive maintenance and routine system upkeep that prevent issues before they arise, ensuring uninterrupted business operations.

Security Management

Continuous monitoring, threat detection, and compliance oversight to safeguard your platforms and protect sensitive data.

Performance Optimization

Ongoing fine-tuning of system performance, workflows, and user experience to boost efficiency and maximize platform value.

Strategic Consulting

Focused strategic guidance to strengthen governance, improve decision-making, and ensure your technology investments drive measurable business outcomes.

Support Tiers

Tiered support models that scale with your organization—providing the right level of coverage, responsiveness, and strategic involvement to match your operational needs and growth stage.

Essential Support

Reliable foundational coverage that keeps day-to-day operations stable and ensures users receive timely, effective assistance.

Business-hours support
Issue logging and tracking
Basic platform monitoring
User training resources
Email-based assistance

Professional Support

A more advanced support tier that adds extended availability, proactive oversight, and faster service responsiveness to keep your environment running smoothly.

Extended-hours support
Proactive system monitoring
Performance optimization reviews
Priority response handling
Phone & email support

Enterprise Support

Enterprise-grade support designed for complex environments that require maximum availability, dedicated partnership, and strategic guidance.

24/7 support coverage
Dedicated account team
Ongoing strategic consulting
Rapid emergency response
All communication channels

Premium Support

Elite, white-glove support designed for organizations that need continuous optimization, tailored service commitments, and executive-level partnership.

Dedicated senior specialists
Continuous platform optimization
Strategic roadmap planning & quarterly reviews
Custom SLAs aligned to business objectives
Executive-level escalation & sponsorship

Benefits of Managed Services

Choosing a managed services partner ensures greater stability, stronger performance, and long-term cost predictability—while freeing your teams to focus on growth instead of troubleshooting.

Lower total cost of ownership with reduced operational overhead
Greater system reliability with consistently higher uptime
Direct access to specialized expertise and proven best practices
Proactive issue prevention with faster, more effective resolution
Stronger security safeguards and a more resilient compliance posture
Flexible, scalable support that expands seamlessly as your business grows
More time to focus on core business priorities while we manage the technology
Ongoing optimization that drives continuous improvement and innovation
More predictable and manageable IT operating costs that reduce financial uncertainty

Case Study: Global Professional Services Firm

Professional services office

A global professional services firm required ongoing management and optimization of their Dynamics 365 and Marketo integration to strengthen marketing operations and sales enablement:

  • 24/7 monitoring and proactive issue resolution
  • Continuous optimization of marketing and sales processes
  • Enhanced data quality and campaign performance
  • Strategic guidance for platform evolution

"TAS managed services give us confidence that our marketing and sales platforms are always performing at their best, allowing our teams to focus on what they do best." - Marketing Operations Director

Ready for Worry-Free Technology Management?

Let's explore how our managed services can strengthen your technology foundation, reduce operational strain, and drive long-term business growth.