Client Success Manager

As a Client Success Manager, you'll be the primary point of contact for our key clients, ensuring they achieve maximum value from our technology solutions. You'll work closely with clients to understand their evolving needs and identify opportunities for expansion.

Manage relationships with assigned client portfolio Conduct regular check-ins and business reviews with clients Monitor client health metrics and proactively address potential issues Identify upselling and cross-selling opportunities Coordinate with technical teams to resolve client issues Develop and execute client success plans and strategies Gather client feedback and communicate insights to product teams Create and deliver client training and onboarding programs

Bachelor's degree in Business, Communications, or related field 3+ years of experience in client success, account management, or consulting Strong relationship-building and communication skills Experience with CRM and customer success platforms Analytical mindset with ability to interpret client data and metrics Problem-solving skills and ability to work under pressure Technology-savvy with understanding of business software solutions

Experience in B2B SaaS or technology services industry Knowledge of marketing automation and CRM platforms Customer Success Manager (CSM) certification Experience with client onboarding and training programs Understanding of business process optimization Previous experience in a client-facing role at a consulting firm

Base salary plus commission structure Comprehensive health and wellness benefits Flexible hybrid work arrangement Professional development and training programs Performance-based bonuses and incentives Company-sponsored team building events Career advancement opportunities